Refund policy

Refund Policy

We want you to love what you ordered. If something isn't right, we're here to help.

Returns We accept return requests within 15 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them. To start a return, contact us at info@orivento.co with your order number and reason for return.

Damaged or Incorrect Items If your item arrived damaged or you received the wrong product, please reach out within 7 days of delivery with a photo and your order number. We'll make it right with a replacement or full refund — no need to return the item.

Refunds Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days. Please allow additional time for your bank to post the credit.

Non-Returnable Items The following items are not eligible for return: digital products, gift cards, and items marked as final sale.

Order Cancellations Orders can be cancelled within 24 hours of purchase. After that, your order may already be in processing and we may not be able to cancel it.

Late or Missing Refunds If you haven't received your refund after 10 business days, first check with your bank. If the issue persists, contact us at info@orivento.co